Brownlow Partners Chartered Professional Accountants Accessible Client Service Plan
Providing Services to People with Disabilities
This policy is consistent with the Accessibility Standards for Customer Service (Customer Service Standard) made under the Accessibility Ontarians with Disabilities Act, 2005 (AODA).
Brownlow Partners Chartered Professional Accountants (Brownlow Partners) is committed to maintaining an accessible environment for persons with disabilities in the delivery of its services.
Brownlow Partners will use reasonable efforts to ensure that its policies, practices and procedures governing the provision of its services to persons with disabilities are consistent with the firm’s commitment to providing its services in a way that respects the dignity and independence of persons with disabilities.
The firm will use reasonable efforts to ensure that persons with disabilities are able to benefit from the same services, in the same place and in a similar way as other clients, and that persons with disabilities have opportunities equal to others to obtain, use and benefit from the firm’s services.
Brownlow Partners will provide accessible advice and documentation in accessible formats where necessary, and will communicate with clients with disabilities about their preferred mode of communication. Brownlow Partners will answer questions our clients may have about our advice, documentation, and invoicing in person, by email, by telephone or by other means if telephone communication is not suitable to our client’s communication needs or is not available.
This policy applies to Brownlow Partners services that are provided externally to the public or to third parties. The policy applies to all accountants and staff at the firm, agents, volunteers, clients, and visitors to the firm. All areas of the firm are accountable for providing accessibility to persons with disabilities.
Providing Services to Persons with Disabilities
The firm is committed to excellence in serving all clients, including persons with disabilities, and will carry out its functions and responsibilities by:
a) Communication – we will communicate with people with disabilities in ways that take into account their disability.
b) Assistive Devices – We will ensure that our staff are trained and familiar with various assistive devises we have on site or that we provide that may be used by clients and staff with disabilities while accessing our goods and services.
c) Service Animals – We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
d) Support Persons – A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.